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e-Control app
RM Mini 3
RM Pro
Smart light switch and Double GPO

e-Control app
1. Where can I download the e-Control app?
2. Is the e-Control app free?
3. What is the e-Control app icon looks like?
4. Setup e-Control on your smartphone.
5. Can all BroadLink products controlled by the e-Control app?
6. Can I pair multiple remote controls with RM Pro simultaneously?
7. Can a single RM Pro handle all the remote controls of the house?
8. How to lock my devices in e-Control?
9. Can I control BroadLink devices when I am away from home?
10. Will the device settings lost when my phone has no network connection or it is powered off?
11. What to do when I make a mistake while pairing the remote control?
12. Can I modify the name of my device?
13. Can I take a picture of the device and use it as an icon for the device?
14. What to do when I cannot find a template for my device?
15. "Connection offline" message. What to do?
16. "Poor internet connections" message. What to do?
17. How to find out the firmware version of RM Pro?
18. What is the function of Push Message in e-Control?
19. How to delete the device permanently from e-Control?
20. How to backup and restore settings?
21. How to share settings with other phones?
22. What is "Cloud Share"?
23. How to use Access Point (AP) configuration?
24. What should I do if the data is lost or devices cannot be controlled after the software is updated?
25. How to learn infrared code?
26. How to learn an aircon remote automatically by using the template of Pre-Defined Aircon?
27. Why can't I use some of the buttons in Pre-Defined Aircon panel?
28. How to add a User-Defined Aircon?
29. How to learn a combination button?
30. Why can't I learn any button in mi TV and Apple TV panel?
31. What is scene?
32. How to set the timer tasks of the RM?
33. How many timer tasks can be added for RM Pro and RM Mini 3?
34. How to delete the timer task in e-Control?
35. How many BroadLink devices can be added in an e-Control?
36. How to update the e-Control's app?
37. How to find out the e-Control's app version?

RM Mini 3
1. What is the different between RM Pro and RM Mini 3?
2. How to configure the RM Mini 3 in your smartphone?
3. How to pair a remote control with RM Mini 3 from your smartphone?
4. Can I program a remote control using the Internet session while the WiFi router is turned on?
5. Can I add a new device of BroadLink using the Internet session?
6. How to pair the air conditions with the RM Mini 3?
7. Can a single RM Pro handle all the remote controls of the house?
8. Can RM Mini 3 work on tablets?
9. Where to download the RM Mini 3 user guide?
10. Do I need to install an additional software program to enable the connection of RM Mini 3?
11. How to update the firmware of RM Mini 3?
12. How to reset the RM Mini 3?
13. What should I do if my smartphone is lost?
14. Does the product support 5G network configuration?

RM Pro

1. Meaning of the LED indicators.
2. How to configure the RM Pro in your smartphone?
3. How to pair a remote control with RM Pro from your smartphone?
4. Can I program a remote control using the Internet session while the WiFi router is turned on?
5. Can I add a new device of BroadLink using the Internet session?
6. How to pair the air conditions with the RM Pro?
7. Can a single RM Pro handle all the remote controls of the house?
8. Can RM Pro work on tablets?
9. When I clicked on the http://www.iBroadLink.com/en/sa/sa2015003.pdf and got the error message.
10. Where to download the RM Pro's user guide?
11. Do I need to install an additional software program to enable the connection of RM Pro?
12. How to update the firmware of RM Pro?
13. How to reset the RM Pro?
14. What should I do if my smartphone is lost?
15 Does the product support 5G network configuration?
16. If I reset the RM Pro, will the pre-configured icons in the e-Control start work after the RM Pro re-activate again?

Smart light switch and Double GPO
1. Can I control my house light switch and GPO using my smartphone or iPad?
2. Is your smart light switch comes with a remote control?
3. Can I install the smart light switch and Double GPO myself?
4. If I lost my smartphone or iPad, can someone control my smart light switch and Double GPO?
5. If I lost my smartphone or iPad, will I lost my pre-programmed icon in the e-Control?
6. How to program the smart GPO's remote control in iPhone?
7. Can I pre-set timer for my smart light switch and Double GPO?
8. How many pre-set timer can I set?
9. Do I have to pay extra to use the e-Control app?
10. If my internet is down at where the RM Pro is installed, can I still control from my smartphone or iPad?
11. Can I share my e-Control icons with others?

Smart light switch and Double GPO
1. Can I control my house light switch and GPO using my smartphone or iPad?
Yes. As long as you are using Innov.Net?s smart light switch and GPO with the RM Pro then you are able to control your light switch and GPO anywhere in the world.

2. Is your smart light switch comes with a remote control?
No. Innov.Net?s smart light switch is a WiFi smart light switch. It does not come with a remote control. However, it can be programmed into your smartphone or iPad via our RM Pro. It works very well.

3. Can I install the smart light switch and Double GPO myself?
No. You need a licensed electrician to install the smart light switches and double GPO.

4. If I lost my smartphone or iPad, can someone control my smart light switch and Double GPO?
As soon as you realised your smartphone or iPad was lost, you need to change the password of your e-Control?s login after you purchased a new smartphone or iPad. Also you need to cease using your smartphone?s number.

5. If I lost my smartphone or iPad, will I lost my pre-programmed icon in the e-Control?
No. your icon is saved in the iCloud. You can restore your icon via iCloud. Or another way to restore your icon is if previously you shared your icons with someone, you can copy the shared icons to your new smartphone or iPad.

6. How to program the smart GPO's remote control in iPhone?
Refer to Innov.Net?s YouTube: To program the smart GPO?s remote control in iPhone https://youtu.be/w3DNzlyjkwM.

7. Can I pre-set timer for my smart light switch and Double GPO?
Yes. You can. You can pre-set timer to turn on or turn off of your smart light switch and Double GPO via your smartphone or iPad. It is a comforting feature to use when you are travelling or working late.

8. How many pre-set timer can I set?
15 different set of timer for each RM Pro.

9. Do I have to pay extra to use the e-Control app?
No. e-Control is a free app that you can download from Apple Store or Google Store.

10. If my internet is down at where the RM Pro is installed, can I still control from my smartphone or iPad?
No. RM Pro transmits the signal via your internet service. If your internet is down, you cannot control your light switch or Double GPO.

11. Can I share my e-Control icons with others?
Yes you can. To share your icon, refer to our YouTube: To share your icons with another smartphone https://youtu.be/p1EeOJ5NuTE.


RM Mini 3
1. What is the different between RM Pro and RM Mini 3?
RM Pro has Infra-Red (IR) and Radio Frequency (RF) capability. And RM MIni 3 only has IR capability.

2. How to configure the RM Mini 3 in your smartphone?
Refer to the user guide.

3. How to pair a remote control with RM Mini 3 from your smartphone?
To pair the remote control with RM Mini 3 from your smartphone, follow the below instructions:
* Download e- Controlsoftware from Google Play (Android) or App Store (iOS) to your smartphone.
* Turn on your WiFi router.
* Turn on the RM Mini 3.
* Place the remote control next to the RM Mini 3.
* Tap on the e-Control icon from your smartphone.
* You will need to select an RM device before choosing remote type if you have more than one RM device.
* At the top right corner tap the "+" icon and select Add remote.
* Select a remote template.
* Press a button on the remote control once and you will see the amber light flashing on the RM Pro and your smartphone displayed the message as "Saved successfully".
* Complete the programming of the buttons of the remote control.
* Tap the icon < back button from the top left corner of the e-Control's software.
* An icon will be created and displayed on the Control page. Now test the function of the icon that was created.

4. Can I program a remote control using the Internet session while the WiFi router is turned on?
Yes. You can. Ensure the RM Mini 3 is placed next to your remote device.

5. Can I add a new device of BroadLink using the Internet session?
No. To add a new device it requires the WiFi router's authentications. That is to verify the WiFi's login name and the password.

6. How to pair the air conditions with the RM Mini 3?
Follow the below instructions:
* Plug in and turn on the RM Mini 3 where it closes to the air condition unit.
* Place the air condition's remote control and your smartphone next to the RM Mini 3.
* Start pairing the remote control.

7. Can a single RM Pro handle all the remote controls of the house?
It is depending on the location of the appliances are installed. RM Mini 3 works within the reception of the signal. If the remote control's appliances are separated with a partition wall, then it is required another RM Mini 3 to control from there.

8. Can RM Mini 3 work on tablets?
Yes. It can. Provided the tablet has the Internet and WiFi capabilities.

9. Where to download the RM Mini 3 user guide?
Click on the user guide.

10. Do I need to install an additional software program to enable the connection of RM Mini 3?
No. The RM Mini 3 has a built-in software that can detect, communicate and connect to the WiFi router. However, in order for the RM Pro to work, the WiFi router must turn on all the time.

11. How to update the firmware of RM Mini 3?
In the e-Control software, tap on the + button on the top right corner, then tap on the Device list and select eRemote from the list.Tap on the setting icon that is located at the top right corner and selects Device info. Tap on the Firmware update. This will update the firmware to the latest version.

12. How to reset the RM Mini 3?
On the RM Mini 3, use a paper clip pin and press on the Reset's hole until the amber light is flashing and then release it. Then the RM Mini 3 is back to default factory status.

13. What should I do if my smartphone is lost?
To avoid unauthorized usage of your device(s) you should power off all the BroadLink devices and reset it.

14. Does the product support 5G network configuration?
BroadLink's products are currently supporting 2.4G Wi-Fi network only.

RM Pro
1. Meaning of the LED indicators.
a) Quick blink: The device is in configuration mode (SmartConfig) and waiting for setup. This mode is enabled after the device is powered on for the first time or long press the reset button.

b) Blink every second: The device configuration is failed. This is usually caused by incorrect password. Please reset the device and try again.

c) Slow blink for 4 times and stop for 1 second. and repeats the cycle: The device is in AP configuration mode. This mode is enabled after you long press the reset button when the device is already in configuration mode.

d) Off: The device is configured successfully. You can view the device shortcut icon in the main control page or tap the + icon on top right corner and then choose Device list to view the device.

2. How to configure the RM Pro in your smartphone?
* Ensure your smartphone is connected to your Wi-Fi network and RM Pro is in the configuration mode (refer FAQ RM Pro 1a).
* Open the e-Control software and tap the + icon on the top right corner then choose Add device.
* In the configuration page, the Wi-Fi SSID should be filled automatically and you just need to input the password of your Wi-Fi network to start the configuration.
* Once the e-Control detected the RM Pro, the eRemote will automatically displayed on the Device list.
* Tap on the eRemote and commence program your remote control devices.
Note: The password of your Wi-Fi network will be saved and you will never need to input the password the next time when you configure the devices.

3. How to pair a remote control with RM Pro from your smartphone?
To pair the remote control with RM Pro from your smartphone, follow the below instructions:
* Download e-Control software from Google Play (Android) or App Store (iOS) to your smartphone.
* Turn on your WiFi router.
* Turn on the RM Pro.
* Place the remote control next to the RM Pro.
* Tap on the e-Control icon
from your smartphone.
* You will need to select an RM device before choosing remote type if you have more than one RM device.
* At the top right corner tap the "+" icon and select Add remote.
* Select a remote template.
* Press a button
on the remote control once and you will see the amber light flashing on the RM Pro and your smartphone displayed the message as "Saved successfully".
* Complete the programming of the buttons of the remote control.
* Tap the icon < back button from the top left corner of the e-Control's software.
* An icon will be created and displayed on the Control page. Now test the function of the icon that was created.

4. Can I program a remote control using the Internet session while the WiFi router is turned on?
Yes. You can. Ensure the RM Pro is placed next to your remote device.

5. Can I add a new device of BroadlLink using the Internet session?
No. To add a new device it requires the WiFi router?s authentications. That is to verify the WiFi's login name and the password.

6. How to pair the air conditions with the RM Pro?
Follow the below instructions:
* Plug in and turn on the RM Pro where it closes to the air condition unit.
* Place the air condition's remote control and your smartphone next to the RM Pro.
* Start pairing the remote control.

7. Can a single RM Pro handle all the remote controls of the house?
It is depending on the location of the appliances are installed. RM Pro works within the reception of the signal. If the remote control's appliances are separated with a partition wall, then it is required another RM Pro to control from there.

8. Can RM Pro work on tablets?
Yes. It can. Provided the tablet has the Internet and WiFi capabilities.

9. When I clicked on the http://www.iBroadLink.com/en/sa/sa2015003.pdf and got the error message.
Ignore the error message. The sa2015003.pdf file is a user guide.

10. Where to download the RM Pro's user guide?
Click on the user guide.

11. Do I need to install an additional software program to enable the connection of RM Pro?
No. The RM Pro has a built-in software that can detect, communicate and connect to the WiFi router. However, in order for the RM Pro to work, the WiFi router must turn on all the time.

12. How to update the firmware of RM Pro?
In the e-Control software, tap on the + button on the top right corner, then tap on the Device list and select eRemote from the list. Tap on the setting icon that is located at the top right corner and selects Device info. Tap on the Firmware update. This will update the firmware to the latest version.

13. How to reset the RM Pro?
On the RM Pro, use a paper clip pin and press on the Reset?s hole until the amber light is flashing and then release it. Then the RM Pro is back to default factory status.

14. What should I do if my smartphone is lost?
To avoid unauthorized usage of your device(s) you should power off all the BroadLink devices and reset it.

15 Does the product support 5G network configuration?
BroadLink's products are currently supporting 2.4G Wi-Fi network only.

16. If I reset the RM Pro, will the pre-configured icons in the e-Control start work after the RM Pro re-activate again?
Yes.

e-Control app
1. Where can I download the e-Control app?
The e-Control software is available from Google's Play Store for Android devices or App Store for iOS devices.

2. Is the e-Control app free?
Yes. It is.

3. What is the e-Control app icon looks like?
The e-Control software icon looks like this

4. Setup e-Control on your smartphone
* Download e-Control software from your App Store (iOS) or Google Play (Android).
* Turn on your WiFi router of where the RM Pro is residing.
* Ensure your smartphone is connected to your Wi-Fi network and your RM Pro is blinking.
* Open the e-Control software and tap the + icon on the top right corner then choose Add device.
* In the configuration page, the Wi-Fi SSID should be filled automatically and you just need to input the password of your Wi-Fi network to start the configuration.
* Once the e-Control detected the RM Pro, the eRemote will automatically
be displayed in the Device list.
* Tap on the eRemote and commence pairing your remote control devices.
Note: The password of your Wi-Fi network will be saved and you will never need to input the password the next time when you configure the devices.

5. Can all BroadLink products controlled by the e-Control app?
Yes. It can.

6. Can I pair multiple remote controls with RM Pro simultaneously?
No. The RM Pro can only pair one remote control at a time.

7. How to protect my device and avoid being searched by others?
BroadLink's devices are connected to your WiFi router. Therefore your device will be seen and control by you. In addition, there is a lock feature in the e-Control software you can explore.

8. How to lock my devices in e-Control?
Go to the Device list and tap on the device icon that you wish to lock. Then tap on the setting icon.

9. Can I control BroadLink devices when I am away from home?
Yes. You can. All BroadLink devices are automatically linked to the Internet only when your WiFi router is turned on and has Internet access. The BroadLink devices enable the owner to remote control the devices anywhere in the world from the smartphone via Internet.

10. Will the device settings lost when my phone has no network connection or it is powered off?
No. All action settings are saved in the device permanently unless you reset the device. The settings or configuration of the BroadLink devices in your phone will stay unless you have changed or deleted it.

11. What to do when I make a mistake while pairing the remote control?
You can redo it by deleting the icon first. First, hold on the icon for more than 1 second and the options list will display. Tab on the Delete button and the icon will be deleted and you may start pairing again.

12. Can I modify the name of my device?
Yes. You can. There are couple easy methods to modify the device name as follows:
Method 1
* Tap on the icon you wish to change the name. Then tap on the setting icon on the top right corner and tap on the Device info. In the Name field, delete the existing one and key in the new name then tap on the Save button on the top right corner.

Method 2
* Long press the device item on the device list and choose "Edit name" from the popup menu. Then in the device operation page, tap the icon on top right corner and choose " Edit device".

13. Can I take a picture of the device and use it as an icon for the device?
Yes. You can. Tap on the icon you wish to change the picture of the icon. Then tap on the setting button on the top right corner and tap on the Device info. In the Icon's field, tap on the > button and an option list will be displayed. Select Take a picture and once you happy about it tab on the Save button on the top right corner. (Please note: the picture will be stored in the smartphone).

14. What to do when I cannot find a template for my device?
A User-Defined template is readily available from the e-Control under Add remote.

15. "Connection offline" message. What to do?
Need to restart the smartphone.

16. "Poor internet connections" message. What to do?
Ensure the Internet signal coverage is strong and perform the required task again. If that doesn't work, restart the smartphone.

17. How to find out the firmware version of RM Pro?
Log in to the e-Control app, in the Control page, go to the top right corner and tap on the "+" icon, then a list of the device will be displayed. Tab on eRemote and on the top right corner, tap on the setting
on the top right corner, and tap on Device info. Select Firmware update and the firmware version shall display on your smartphone. This is also where you update your firmware.

18. What is the function of Push Message in e-Control?
The function of Push Message in e-Control is to grab the information from the server and send to a smartphone immediately. Eg, in S1, when a door is opened and instantly a message will send to smartphone and inform the owner of the situation.

19. How to delete the device permanently in e-Control app?
In the main control page, tap "+" at the top right corner and choose Device list to view all devices. For iOS system, slide from right to left on a device item to delete it. For Android system, long press the device icon and choose Delete to delete the device.

20. How to backup and restore settings?
You can backup all device and software's settings to the cloud and restore it when needed. To do so, it is required to login to your account before engaging the backup operations. To back up the settings, tap on the icon at the top left corner and then choose Backup in the menu. Tap Backup to cloud and choose OK to start a backup.

To restore the settings, tap on the icon in the top left corner and then choose Backup in the menu. Tap Cloud backup list and choose a backup file from the list to start the restoration.

Note: After restoration, you need to connect your devices to the same Wi-Fi (WLAN) network before using the device.

21. How to share icons with other smartphones?
Settings can be shared to other phones but must be on the same Wi-Fi (WLAN) network and software version without using an account. To share the setting follow the below instructions:
* Tap the icon in the top left corner and then choose Share in the menu. Tap Share to other phones in WLAN to prepare the sharing.
* On another phone, tap Import from shared phone in WLAN in the Share menu, the software will search available sharing data and import it.
Note: Keep your phone active and unlock during sharing and importing.

22. What is "Cloud Share"?
Cloud share function enables your RM panel to share in the cloud. Other users can download the shared panel and do not need to learn each button.

23. How to use Access Point (AP) configuration?
* Make sure Wi-Fi (WLAN) is enabled on your smartphone and your device is in AP configuration mode. Slow blink for 4 times and stop for 1 second and repeats the cycle: Now the device will be in AP configuration mode. This mode is enabled after you long press the reset button when the device is already in configuration mode.
* Open the app, tap the + icon on top right corner and then choose Add device.
* In the configuration page, tap the AP mode on the top right corner and tap OK after you read the prompt. The app will lead you to the Wi-Fi selection page.
* Connect to the network BroadlinkProv and tap to return. The app will show a Wi-Fi list. Please designate the same Wi-Fi network you used before AP configuration and input the password.
* After configuration, the app will automatically connect to your previous Wi-Fi network and you will see the device in the list.

Note: When using AP configuration, your smartphone should connect to the same Wi-Fi network that you want the devices to connect to.

24. What should I do if the data is lost or devices cannot be controlled after the software is updated?
Check if you have deleted the files under BroadLink directory (for Android phones it is stored in the root directory of SD card) including pictures or changed the SD card. If you have done the above operations by mistake, please uninstall the APP and reinstall the software.

25. How to learn infrared code?
In the device panel, tap an unlearned button, a prompt box including waiting for button learning will pop up and the orange LED of the device will be on. Point the remote to RM and press the matching button on remote. If the orange LED is off and it shows Save Successfully, it means the learning is successful. Then you can tap the learned button on APP, if the orange LED is on, which means the IR command is sent successfully.

26. How to learn an aircon remote automatically by using the template of Pre-Defined Aircon?
When you add a remote, select Air Conditioner. A prompt box will pop up and the orange LED will be on. Then press any button of ON/OFF / Mode / Temperature up and down etc and the orange indicator will be off. The device will search the IR code in the cloud code library and download the matching template. After the template is downloaded, you can test your smart phone by controlling the aircon.

27. Why can't I use some of the buttons in Pre-Defined Aircon panel?
Try to program and learn more buttons. Alternatively, you might like to use User-Defined aircon template and learn each button. Customer can also submit an email request to include the model of the remote control to innov.net_enquiries@yahoo.com. We will check with our engineer and about the request and reply to you.

28. How to add a User-Defined Aircon?
The IR code of aircon is more complex than TV. Each button of TV remote only represents a specific IR code. Each button of aircon may trigger a code combination, including temperature, mode, wind speed, etc. So we pre-define buttons for frequently used functions, such as cooling, heating, and auto mode. Each of them are treated as ON button for a combination. For example, if you want to learn cooling at 22C, you should pre-set the mode to cooling and temperature to 22C on your remote and then press the ON/OFF button to turn off the aircon. Tap Cooling at XXC in the panel on APP to prepare learning. Now, press ON/OFF button on the remote control to finish the learning and the learned status should display as turn on cooling at 22C. You can learn the OFF button in any status when you press the ON/OFF button to turn off the aircon (Although we use only one button for both ON and OFF functions on aircon remote but in the APP you need to learn them separately.)

You can repeat the above learning steps to learn all the status with all temperature levels.

29. How to learn a combination button?
Choose an unlearned user-defined button and tap Learn combo to start the learning. Combination button learning can execute multiple commands. For example, if you want to switch to Channel 128 for TV, you need to learn button 1, 2 and 8 one by one. When you tap the button CH128, it will execute the command 1-2-8, just like you press the buttons 1, 2 and 8 on your remote control. You can also learn a combination button to turn on a set-top box, TV and audio just by pressing one button.

30. Why can't I learn any button in mi TV and Apple TV panel?
These two panels are pre-set with all IR codes for mi TV and Apple TV which can be used by users directly without learning.

31. What is scene?
It is a pre-program function to activate all selected devices with pre-set time lag. Customer can select devices and define the action of each device.

32. How to set the timer tasks of the RM?
Long press the learned button on the panel and tap Timer ON. After setting, tap Save on top right corner to save the timer.

33. How many timer tasks can be added for RM Pro and RM Mini 3?
15.

34. How to delete the timer task in e-Control?
On remote list page, tap on the right corner and select Timer. You can view and delete the timers here.

35. How many BroadLink devices can be added in an e-Control?
99.

36. How to update the e-Control's app?
Like any smartphone's apps, when there is a new update available, your smartphone will prompt you to update the app. This applies to Android and Apple devices.

37. How to find out the e-Control's app version?
In the Control page as shown below,

click on the icon, select Settings -> About BroadLink -> then you should be able to see the version starting with v follows by the numeric figures.